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NHS 111 redirecting 'frequent fliers' back to GPs


I beleive that the 111 service is a good idea and it seems that all the complaints are really directed at either the process or the inibility of the call centre staff to use some common sence (maybe they're not allowed to!). No doubt the computer program that tells them a patient is having a heart attack was written by the usual idealistic computer programmer for whom everything is black and white and for whom the phrase "what if" does not existy. I would have thought that with proper management and collaborative working the 111 service could be an asset and ultimately generat savings.

Posted date

20 Mar 2013

Posted time