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NHS 111 redirecting 'frequent fliers' back to GPs


‘What this amounts to is a license for those who can’t be bothered to make an appointment and get down to the surgery to jump the queue'? Both my own and other service user experiences of trying to make an appointment is that is is a very time consuming and often impossible activity. Either the line is continuously engaged or the receptionist informs you that of course you can be seen,,,,,,,, 2 weeks from today. I dont believe a lot of this about service users who 'cant be bothered and want to jump the queue'. It is more complex than that in terms of demand and supply, GP's are overun and have too many patients, patients have been promised they can have what they want by sucessive governments instead of a serious dsicussion about what can be provided and the need for some form of rationalisation. Maybe 111 is not the be all and end all and I am sure there will be problems, but there have been and still are ongoing issues with delivering in hours and OOH care for some time now. Making one particular service the scapegoat is not the answer

Posted date

20 Mar 2013

Posted time