This site is intended for health professionals only

At the heart of general practice since 1960

Read the latest issue online

A faulty production line

Report this comment to a moderator

Please fill in the form below if you think a comment is unsuitable. Your comments will be sent to our moderator for review.

Report comment to moderator

Required fields.


NHS 111 implodes as GPC withdraws support for urgent care hotline


I'm a GP in Bexley and an elderly lady told me that she spent over 30 minutes on the phone essentially being triaged, then ended up being put through to the local OOH team. She had to wait for a doctor to call her back, who asked even more questions - only this time it took 2-3 minutes before the GP decided she needed antibiotics for a UTI. Quote "The people (111 staff) kept me on the phone for over half an hour, and were asking me all sorts of questions...some of these questions were very strange like did I have pain in my chest or bleeding from the back passage. I tried to tell them I had a water infection. They didn't sound medical to me!" Enough said.

Posted date

22 Mar 2013

Posted time