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NHS 111 implodes as GPC withdraws support for urgent care hotline


OOH in my opinion should be dealt with by the patient's own GP service. Money should be made available for practices to finance this instead of call centres/OOH/ NHS Direct / inappropriate A and E attendances and 999 calls. I am sure this would be far more cost effective. They could arrange a rota service as most are in group practices. Not only would you have access to all the patient data you would likely know the patient. This would be far safer. People who abuse the "OOH" system could be educated regarding their actions-- like they used to be told prior to new contract. GP's could learn what is needed from their local services--For instance if the reason for high level of night calls is due to poor day time access and other services. Unless OOH care returns to GP'S the situation year on year will get worse. I do not know how the country affords all these costly services. We have a system currently where many of the public do not know what to do or where to go--despite multiple options. I also feel strongly that GP's/Health Professionals should educate re minor illness and self management and advise patients to take responsibility for repeat scripts-- especially at holiday periods so OOH is not further stretched by inappropriate calls. It seems since the new contract GP's feel it is no longer their responsibility ? as they do not pay for service. Employing another GP in every practice would no doubt be cheaper than the implementation of 111--OOH etc. Why do administrators never talk to the people at grass root level?

Posted date

26 Mar 2013

Posted time