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NHS 111 implodes as GPC withdraws support for urgent care hotline


As an EP working solely in the OOH, I have found the introduction of the 111 service to be a total debacle. Long waits for non clinical triage, are compounded by upto 20 minutes of patient questioning. the resulting 'outcomes' often not actually showing the clinicians what the patient really called about in the first place. pregnant women with obvious odeama are shown on the Q&A sheet as 2having no swelling! children who are flat and unresponsive as "unwell". its a dangerous farce! the work within the OOH centres has increased along with 999 calls. patients are at risk in this system, along with the Registration status of the professionals at the sharp end who are having to clear up this mess.

Posted date

14 Apr 2013

Posted time