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NHS Direct to be paid £8.4m to cover NHS 111 delay


Yes 'Anonymous 09.55' HNSD do have a significant portion of the national 111 service, more than 30% of the population. And yes, they are the ones not coping!! In the North West and Midlands they 'fell over' 15 minutes into their soft launch on the 21st March with the OOH providers taking back calls after 3-4 hours to ensure clinical safety for their patients. This payment is anther kick in the teeth to those OOH providers as NHSD seem to win either way. They bid low for 111 to win the contracts and then can't handle them so they get paid more. What with this payment and the c£50m they have already been paid to 'de-commission' the 0845 number, I think there are some very happy people within NHSD over this whole shambles, after all, who cares about the patients??!!

Posted date

04 Apr 2013

Posted time