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Headline

Five key qualifications to look for when recruiting a GP practice receptionist

Comment

Marvellous that in the first skill there is a statement that patients are demanding and that receptionists need to be equipped to deal with difficult situations. Perhaps if the key skill receptionists were taught was to listen to both patients and practice staff then the lives of all might be made much easier. Just look at the feedback written on NHS Choices website, people are in the main very happy with their GPs which is great. People in the main are very unhappy with receptionists which is simply not good enough. I wonder how many private businesses would remain if they employed people who currently work in GP surgeries as receptionists. I suggest not too many. Listening skills please, first and foremost. It's interesting tha tthe author of the article failed to mention them at all. Perhaps she nees them too.

Posted date

10 Apr 2013

Posted time

7:04pm

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