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Five key qualifications to look for when recruiting a GP practice receptionist


As a practice nurse, I have found most receptionists extremely pleasant but they do have a very difficult job. I find some patients complain about the receptionists not having known something and I find I spend a little time explaining it is not the receptionist job to know such clinical answers. I also suspect members of the public are much more comfortable complaining about someone they perceive as lower in the hierachy. Sometimes I have tracked a patient's nastiness from extreme at the receptionists, lesser so to the nurse, then pleasant to the GP. I do think being a receptionist is also where one cannot see the wood for the trees as many asthma patients for example, will fib to feign an "emergency" when they have not actually responded to several invits for review to maintain an inhaler supply. I am concerned that our receptionist often "triage" who can have an appointment often at the directive of grumpy GPs telling them off if they book too many. Then of course we all know that in first response training the quietest placid patients may actually be the ones at greatest risk.

Posted date

12 Apr 2013

Posted time