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Headline

Delays, abandoned calls and an 11-hour wait for a call-back: Leaked document reveals the extent of NHS 111 performance issues

Comment

And lots of ear ache from patients for practice managers who are appparently supposed to be able to fix this with a magic wand. Why are lessons not learned from previous debacles? I despair or would if I had time. I and I am sure my Practice manager colleagues have enough to do without taking the flak for this fiasco. Simply not good enough

Posted date

12 Apr 2013

Posted time

6:03pm

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