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Delays, abandoned calls and an 11-hour wait for a call-back: Leaked document reveals the extent of NHS 111 performance issues


There can be only one reason why the DoH have introduced NHS 111. The call handling centre is one of the costliest bits of OOH provison, so by offering a national service, it reduces the cost of market entry for the private sector providers who can then outbid local GP co-ops.

Posted date

12 Apr 2013

Posted time