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Delays, abandoned calls and an 11-hour wait for a call-back: Leaked document reveals the extent of NHS 111 performance issues


The idea behind 111 was not bad. Unfortunately it got highjacked by the DoH into a cost saving exercise & they now have a lot of egg on their faces. What this fiasco demonstrates is what a good job OOH providers & the GPs who work for them have been doing hitherto. Having two different organisations responsible for providing OOH cover is a recipe for misunderstandings & mistakes. Patient safety has been compromised. The DoH should admit they have got it wrong & hand back to OOH providers the responsibility for triaging OOH requests.

Posted date

12 Apr 2013

Posted time