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Delays, abandoned calls and an 11-hour wait for a call-back: Leaked document reveals the extent of NHS 111 performance issues


Telephone triage is extremely difficult. Just yesterday a visit I triaged on the phone was much more unwell that I anticipated, luckily I was not busy so there was no delay attending. Every GP knows it is more difficult than seeing patient's in person, every GP registrar is told that when they are training. Why does the DoH think it can be done on the cheap?

Posted date

13 Apr 2013

Posted time