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Delays, abandoned calls and an 11-hour wait for a call-back: Leaked document reveals the extent of NHS 111 performance issues


April 12th 6:36pm obviously has insight into the system. I wonder how many others who post are as well informed? Implementing 111 for me has provided a fabulous insight into the unscheduled care landscape - there are huge problems, the old ways of working no longer work AND are unsafe at the volumes experienced in OOH care. The potential of the new ways is clearly misunderstood and are not universally available yet for long enough. As a result it is impossible to assess the true risks and benefits and so on....the SCHARR report feels inconclusive overall. For what it is worth I think It would be a disaster to kill it. If we had to replace 111/OOH the best option is going back to GP's doing their own 24 hr care for their patients again....and the DH could impose that if will be interesting times over the next few months.

Posted date

13 Apr 2013

Posted time