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Delays, abandoned calls and an 11-hour wait for a call-back: Leaked document reveals the extent of NHS 111 performance issues


Who is gaining from 111? Ans The patient. "If it ain't broken, don't try to fix it". What if you don't actually see what is going on in the bigger picture because you have stayed so "insular" in your views. It is good to examine what is going on with the 111, and by so doing you will begin to realise that no other service introduction has been put under the microscope both per, during and clearly rightly so post implementation. Nor has any other service had such a high degree of clinical oversight and scrutiny....

Posted date

13 Apr 2013

Posted time