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Case study: Why the plug was pulled on NHS 111


Merseyside PCT and CCG againstgovernmental policy ran a mixed model with staff retained in out of hours for " clinical workflow allocation" and endured the abuse from central government for questioning the dogma 111 can do it all.. The OOH locally where able to take back calls and hence this foresight has kept merseyside out of the headlines.

Posted date

29 Apr 2013

Posted time