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Headline

'The GPs who don't even know your name'? These patients would beg to differ...

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I am on the Patient Participation Group at my GP surgery. My GP surgery used to be excellent. When there were partners practicing. Everyone's family GP seemed to know their patients and the patients seemed to assess the practice as excellent. One of my consultants said it was the best practice in the area. I and my husband used to say our area was too good to move from because of the excellent surgery. Then four of the partners retired two years ago, they were actually at retirement age or older. Another partner left to look after her children. This left two young partners who decided to employ salaried doctors to see to the patients. The two young partners are devoting themselves to the business side of things. The turnover of the salaried doctors over the last 18 months has been ridiculous. There is no way that any of these doctors can get to know their patients and as a consequence patients with long term conditions suffer. It takes at least two weeks to get an appointment, a "routine" appointment that is. Oh yes, anyone can get a five minute appointment on the day with the duty doctor. There is no way that this duty doctor can know the patient, unless he/she happens to be the doctor the patient (tries) to see usually. Our surgery is like a mini A&E and I was saying that 12 months ago, long before Jeremy Hunt was reported as saying that today. At the most the GP's are only good for first aid and triage, ie referral to a consultant. My consultant, who had praised our GP surgery so much, has now advised me to transfer to another surgery that serves our area - only problem is the other surgery isn't taking on new patients so I and other patients are left stuck with a dreadful surgery. Thankfully I am pretty much an expert in "me" - not that any of these salaried doctors like that...oh no, when I try to explain something about "me" they don't want to hear and complain they haven't time. They don't have time to read my notes properly either. What about other patients who are not expert in "themselves" - that's the reason I continue to partake on the Patient Participation Group, to stand up for those patients...not that we on the Group appear to have been able to make any difference - the partners are not really interested, I wonder if they have set up the Group just for the extra dosh from the government ? Sorry to sound so cynical. Thankfully I have good hospital consultants who care for me.

Posted date

21 May 2013

Posted time

8:39pm

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