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The new Choose and Book system risks becoming another white elephant in NHS IT


I couldn't agree more! I gave up using C&B in the consultation a long time ago. My staff are currently spending a disproportionate amount of time chasing referrals and for those of my patients who do battle with the system an unacceptable number are being referred back to me because the booking centre cannot offer them an appointment even after being asked to ring back several times over several weeks. It has deteriorated into gamesmanship at the expense of patients in order to stop the hospitals breaching their timescales and is creating no end of additional work. As for cancellations, well dont get me going on that subject.........

Posted date

17 Jul 2013

Posted time