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Dr Chaand Nagpaul: 'NHS 111 has been an abject failure'


I was a Senior Nurse with NHS Direct for 7 years. As a clinician with advanced medical knowledge I was able to spot signs of possible life threatening illness like abdominal aneurysm, suspected intussusception, cardiac arrest signs etc....As experienced Nurses, we kept people from clogging up A & E with sore throats . Unfortunately, during the build up to the 111 service, I and many other Nurses saw this coming and knew it would be set up to fail dismally . We had no respect for our knowledge and Code of Conduct . We were increasingly bullied out of our jobs because we were deemed "too expensive", managers at NHSD made it so difficult at work with unrelentless demands and injustifiable objectives that many Nurses were in tears during shifts or on long term sick with work related stress. Our calls were reviewed to the "nth" degree, we were constantly harrassed to meet unrealistic targets of 7-8 calls an hour ( try doing that when you have a suicidal person on the end of the line for 45mins ) the ultimate humiliation was being timed on toilet breaks. NHSD & 111 are both money driven, statistic mad businesses & 111 has unfortunately reaped what it has sowed by replacing highly experienced clinicians with call handlers .

Posted date

31 Jul 2013

Posted time