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NHS Alliance develops nine-question version of Friends and Family Test


To those of you slating the idea .... --- We already ask this question on the annual practice survey (and it's 86% Yes at the last check). However, this is not useful because it does not have the resolution to provide useful feedback. EG: I've worked at some practices in high drug abuse areas. We used to have a stream of punters who'd storm out because they were cross that we'd refuse benzos/tramadol/sick certs etc. But that was still good medicine. The same applies to things like antibiotics. There are much better questions to ask in better ways. Good medicine does not always equal giving the patient what they want - it shouldn't be a popularity contest.

Posted date

25 Nov 2013

Posted time