This site is intended for health professionals only

At the heart of general practice since 1960

pulse june2020 80x101px
Read the latest issue online

The waiting game

Report this comment to a moderator

Please fill in the form below if you think a comment is unsuitable. Your comments will be sent to our moderator for review.

Report comment to moderator

Required fields.


Outpatient DNA rates 'double at weekends'


In busines parlance this is called "Moral hazard". If there is no consequence to doing something they will do same. The corallary is if people were given free NHS service but have to pay if they DNA/cancel within 24 hrs of appt the DNA rate would be much lower. One of PULSE regular columnists wrote how the DNA`s were higher for online booked appointmensts and also on Saturday extended hours appt. We have higher DNA for extended hours appointments.

Posted date

16 Jan 2014

Posted time