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Headline

Practices to be fined £600 for failing to display CQC ratings

Comment

Not always a fan of Roy Lilley but the article Andrew Pilbeam refers to is poignant. Publicising deficiencies all over the surgery is not a normal thing for businesses in any other walk of life to do, Oddly enough, making patients feel their practice is poor does not improve confidence in their care and will probably be disheartening to staff and clinical workers as well. The (expensive to look after) frequent attenders, elderly etc will know if we are good (or not) . Others may leave. If they do, the work may get harder, care will get worse and appointments will be harder to obtain. Hopefully our practice will get a good report. We certainly do our best to give good care. If not , I am likely to move to a salaried job or retire early. I don't think I can work any harder! I would suggest an explanation of the reasons for the rating given and the changes made to counteract them (if appropriate) is displayed in the same place. If the rating is basically wrong, again an explanation of why the practice thinks so should be placed with the rating so Patients can be properly informed . As others have said, raw ratings of any sort are a poor guide to the service you get in a practice.

Posted date

17 Sep 2014

Posted time

11:11pm

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