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GPs restricting patients' access to online records


The Health & Social Care Information Centre reports that by Q4 of 2013-14, around 3% of general practices had switched on the functionality to allow patients to access their GP records online. Even in practices that had enabled online access, take-up by patients was low. Take-up of transactional services such as appointment booking is higher with around of 7% of patients able to do this. In my own practice, we have enabled transactional services and now offer online appointment booking and ordering of repeat prescriptions. We are also starting to grant access to medical records. However, there is a lot of work associated with this – for example, explaining to patients how to log on, dealing with technical queries from patients etc. There are potential benefits from online access to medical records and transactional services - but like of lot of primary care initiatives, the workload has been under-estimated, and rollout has not been well-planned by the NHS England or properly resourced.

Posted date

25 Sep 2014

Posted time