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Questionnaire for patients wishing access to their records

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Great comments raised. The questionnaire is not a "stand alone" - it simply tries to raise the important issues that patients and carers should consider. Question 7 was originally quite a big question about how to feedback if there were any concerns raised and what to do. It is higher up the list because psychologically we want people to finish with a positive thought in their head and not a "negative" one. Following the questionnaire, patients receive an email which informs them that they have got access to their records. This includes information on what to do to help them understand their records including the practice website as a resource. http://www.htmc.co.uk/pages/pv.asp?p=htmc0561 We provide a glossary for abbreviations which we add to when we come across new abbreviations http://www.htmc.co.uk/pages/pv.asp?p=htmc0148 Essentially we have built a workflow to support patients and families. The questionnaire is just one part of the process. There are other aspects such as preparing our reception staff, informing what our clinicians say to patients and also learning how to promote this inside the consulting room which is where the "magic" really happens. Patients are invited to raise questions wherever they may be - we call this "teachable moments". Watch this video to see what this is about. http://www.htmc.co.uk/pages/pv.asp?p=htmc0370 The questionnaire is really an opportunity to inform patients that healthcare is available 24/7 for all. This is not an IT solution but rather a way of delivering care in the 21st century which every clinician, manager and patient / carer needs to know about. This is the paradigm shift in healthcare. Please feel free to contact me directly if you would like to know more and be able to offer this for your practice too using your own resources too. Let's join together and build the future now! amir.hannan@nhs.net or @amirhannan

Posted date

01 Nov 2014

Posted time

5:05pm

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