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Headline

GPs can only refer via Choose and Book, CCG rules

Comment

Didn't see Dermot Ryan @ 11:25 - C&B loses all the patients that didn't want a referral anyway, when the patient has to book the appointment themselves and doesn't. Those who do book themselves make the commitment in their minds to attend. Stops lots of DNAs. I've been in two practices during C&B - one loved it the other loathed it, and Admin staff and a more or less full set of appointment in the Directory of Services doing C&B was the difference. 15 minutes admin time minimum per referral over and above creating letter is required to explain to patients on 1st ever referral is a prerequisite to take into account - navigating Directory of Services and explaning process if more than one hospital has been added.

Posted date

10 Apr 2015

Posted time

12:53pm

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