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Headline

Ambulance trust ends NHS 111 contracts after problems with call answering

Comment

NHS Direct also made nurses act as call handlers too, but in my opinion patients got a much better service when this happened, with far fewer being 'streamed' to other services, and a far higher proportion of callers being given robust advice to manage their symptoms at home. I know I preferred working that way

Posted date

28 May 2015

Posted time

2:43pm

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