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Out-of-hours provider forced to rely on one GP for 850,000 patients overnight


There is incompetence and complicity in former PCTs and now CCGs for appalling OOH staffing and service. The contracts negotiated are poor and the the providers fall to meet the targets but the concerns are swept under the carpet as 'Officially' they may appear to meet their Key performance indicators. For example if all patients need to be contacted within 4 hrs, and service switches back at 8am - almost no-one contacting service after 4.01am will be contacted as they will go back to being GP practices problem before 4hr window closes. Staffing in Surrey has been at similar levels with 1-2 GPs overnight for several hundred thousand patients, but now hidden behind endless levels of 'skill mix' triage before even any hope of reaching a GP, and when busy call out ambulances or advise to go to A&E instead to control workload. It costs money to run services and JH is trying to screw down workforce costs before his US private healthcare mates jump on board and suck the life out of the NHS - then award him a place on their boards for several million a year for doing F all.

Posted date

19 Feb 2016

Posted time