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​NHS apologises as payments delayed due to rising retiree numbers


I personally handed in my AW8 at the end of December with a retirement date of 2 April, 13 weeks notice. I was told to expect my lump sum on my retirement date and made relevant financial planning arrangements. As very near the date no pension calculations letter arrived, I spent a considerable amount of time on the phone to a call centre in Fleetwood who told me that they had 30 days from my retirement date to pay me. Come the 3oth day still no letter and no money in the bank. An intervention from my local PCSS by email eventually ensured payment of my lump sum by 5 May, followed a few days later by the pension letter. The pension calculations appear wildly out with the monthly payments just over half of what I expected and I have sent a request for more information on the workings of the calculations which is yet outstanding. A letter of complaint sent by special delivered however was met with a written response within 3 days just stating that the lump sum had been paid in the meantime and hoping I did not want to take this any further. A phone call to BMA pensions department met with a resigned response that Fleetwood had been experiencing back logs since June 2015. All in all a pretty poor show. Do not hold your breath and make sure that when you do get paid you check the calculations carefully or get your accountant to do it for you.

Posted date

19 May 2016

Posted time