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Information Commissioner to question Capita over missing GP patient records


I contacted the ICO 2 weeks ago to report this on behalf of the Nottingham City GP Alliance (NCGPA). We will shortly be providing them with a full report from all the evidence of IG breaches reported by our member practices. On a daily basis we are receiving reports of notes being delivered to the wrong practice, or being returned to the patients previous practice. Today we had a report of notes being returned to the previous practice for the second time. I can only assume that the system in use at the sorting centres is not connected to the spine, or else their working practices are simply not fit for purpose. In the meantime, practices are having to treat newly registered patients without full medical records.

Posted date

26 May 2016

Posted time