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Headline

GPs miss out on 'critical' correspondence for five years due to support service error

Comment

We had one of these - patient needed to be seen in colposcopy after an abnormal screening smear. We had tried to chase the result to no avail. The result eventually arrived but the patient had long since left the practice and her mobile was not accepting calls. Of course, no-one at SBS et al. will be held responsible but if we had done this we certainly would have (and then some). It's no just about Capita. All of 'back office'/management seem to have power with no responsibility. They can mess up and then can move on with no come-back. Oh the joys of being in a regulated profession!

Posted date

22 Jul 2016

Posted time

6:36pm

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