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Headline

Patients less likely to complain about GPs who say sorry

Comment

Apologising up front when you've dropped the ball is a no brainer. Far trickier are the frivolous/speculative complaints where you know you did no wrong. Saying sorry in these cases (presumably in an attempt to placate the complainant) would be seized upon as an admission of guilt and be very foolish, unless along the lines of "I'm sorry you felt you were treated poorly, but let me assure you I did nothing wrong", which I doubt would help much.........

Posted date

20 Dec 2016

Posted time

1:47pm

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