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Patients less likely to complain about GPs who say sorry


Apologies when you make an error - fine. But the medicolegal teams sole interests are to ensure that a complaint goes nowhere, and I've detected an increasing demand from them to have us apologise even when we have done nothing wrong, and even in cases where we are wronged (eg the abusive complainant). What the MDOs do not care about in the slightest is the gradual erosion of morale that occurs every-time we are forced to apologise for no fault incurred. This needs to be considered by them (but as they only care about profits, its unlikely that will happen). Complaints are rare but extremely stressful events, and as they become more frivolous, Im less likely to continue.

Posted date

20 Dec 2016

Posted time