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Patients less likely to complain about GPs who say sorry


I am utterly fed up of the complete acquiescence of MDOs to treat every patient complaint as a 'learning event' Some are. Many are not. Many are driven by vexatious, frivolous spiteful people who demand the impossible, or are addicted to drugs, and who use the overburdensome NHS complaints procedure as a cosh to inclucare fear to get what they want. MDOs only care about the bottom line. They have no interest if the emotional or mental health of the doctor is damaged by the process, and far too often they are advising GPS to acquiesce in the hope of avoiding financial risk. They need to factor this in. But they won't. They are part of the industry that feeds on the regulation of those who work at the coalface.

Posted date

22 Dec 2016

Posted time