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Headline

GP appointment waiting times to be published under new access drive

Comment

i did regular audits of workload in my previous practice. the computer system isn't good enough to collate the data as data is invalid when the systems crash (as they do) and timings of appointments are often inaccurate. it will give you a gist of what is going on but will never be 100% accurate. The upshot is it will lead to bullying of staff who appear to under perform on the data but when you see what they actually do it may be because they do longer appointments because they have a gynecological, dermatological, minor op or other extra service provided which will not be reflected in the data. all it will do in the end is upset people and then they will leave. Targets demoralize if they are done without reward or thanks and constantly worsen for no extra benefit to the person doing the work. we are all human. You get more from a human by praise and reward in the long term than you do by beaten with an emotionally charged blackmail stick. its time to stop and re think all of this - we are all tired - enough is enough.

Posted date

15 Mar 2017

Posted time

9:26pm

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