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Headline

Capita GP support services improving, claims NHS England

Comment

What a load of @*** from NHS England as usual. Capita should be sacked as a company. They are utterly incompetent. Why are the NHS continuing to use them as a company??!!! They are clearly totally focused on profit and have employed too few staff who are seem to be teenagers without a clue what they're doing. They should be forced to improve by targets and if those are not met then payment withheld. But I hear headlines in news of record payments to Capita. The problem is NHS England are too tolerant of these low standards, how is this accceptable?? The BMA are doing their best am sure but without the powers that be getting tough they have no hope of changing things. This is part of the whole problem of part privatisation of the NHS as these companies have no motivation to provide high standards as they negotiate fat cat contracts that sees them get paid anyway. In a fully private system they would lose their contract if they didn't perform. In a fully nationalised system 'Julie' at the PCT knew everything there was to know and she was bloody good at her job. You could phone and actually speak to her and get a coherent response. I really doubt this is costing the NHS any less than the older systems. The middle ground is no good. I sent a complaint email previously and received a response, wait for it, 7 months later. I'm still owed £3k rebate from 2015/16 pension year....what a bunch of jokers.

Posted date

27 Apr 2017

Posted time

4:49pm

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