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Was your CQC inspection a good experience?


I had a similar experience to Dominique - the inspectors did not understand how good our areas of excellence were, and quite what a difference we were making in two areas in particular. We were also criticised for not having kept photocopies of photo ID for all staff - in spite of having kept proof we had seen passports (and recorded passport numbers). This was also in spite of the previous CQC inspection 3 years previously having told us specifically that we did nOT need to keep photocopies of the photo id, just proof that we had seen it! Many hours of work involved in getting all the information, and at very short notice asking for more info, and even after the inspection asking for yet more info, meant that it took two weeks before and another two afterwards of information gathering, all whilst in the midst of 2 nurses off sick and a major extension project going on. We have a fantastic team, who all rallied round to help prepare for it, and that process was actually quite nice, but the end report felt like a kick in the teeth, and had facial inaccuracies (which to be fair they did correct without any problems, and which included the bit about keeping photo ID) I agree though that it was an enormous waste of time and effort which would have been very much better spent on patient care. And blimey, if Dominique's practice isn't outstanding then what the hell does an outstanding practice look like? Do they expect you to be taking people on holidays to the moon, or what?!

Posted date

07 May 2017

Posted time