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Headline

NHS 111 apps send 20% fewer patients to GP than telephone service

Comment

Utterly useless analysis. Commissioners will be expected to choose which software to use locally but the figures have been amalgamated making this impossible. Saying that the pilots cannot be individually analysed is complete rubbish. Please don't treat us like idiots Dr Shah. We know how to evaluate papers and studies, we learn it at medical school. We have only been told about the 40% signposted to primary care by the online services vs 59% using the telephone service. Where are the other 60% going? I suspect it is the Emergency Department. If so, then the pilots have demonstrated the complete opposite of what is desired. It seems the government is determined to push its digital agenda regardless of the consequences.

Posted date

24 Nov 2017

Posted time

5:09pm

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