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Headline

GPs want to scrap Friends and Family Test and NHS Choices reviews

Comment

We have 2 patients who regularly comment anonymously on the NHS choices website with very derogatory comments but the content links back to their consultations. We have no redress against these individuals but between them they have contributed to 90% of the negative comments. Again, it’s a one way process with no ability to defend oneself. I know we give our patients a good service but 1 or 2 patients can skew data enormously. It’s so frustrating and unfair.

Posted date

11 Nov 2017

Posted time

11:02am

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