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Babylon GP appointment app raises fears of patients 'gaming' system


Some 20-25 years ago I started asking the receptionists to mark those booked patients who might benefit from a telephone call rather than a surgery consult. Then with a spare 30-40 minutes in the afternoon I would telephone the following mornings list and managed to deal with 3 or 4 of those freeing up appointments. Fine for a week or two then the patients adapted. Telephones were left unanswered or engaged. The more inventive developed rashes or bizarre symptoms necessitating seeing them. The free spaces disappeared. The telephone calls fell by the wayside. It seems that whatever AI app style triage you might want to develop they will adapt. Resistance is futile.

Posted date

21 Nov 2017

Posted time