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Sad and confrontational patients 'key source of stress' for GPs


A lot of these problems have been made worse by the response of the system to these sources of stress. The complaints culture changed so the 'the customer is always right.' In practical terms this means that patients can behave pretty threateningly without fear of redress and it is very difficult to remove abusive people from a list. The complaints systems is fundamentally designed to escalate problems with good money to be made by GMC/NHSE/PAG/CCG/CQC/Ombudsman and so on by putting doctors through processes that are stacked against them. Some of these regulators have crossed a line of ethical probity that is beginning to look like human rights abuse. This makes practising medicine in a measured, proportionate way with personal boundaries almost impossible. Most professionals involved in counselling have some sort of supervision and support to but we are expected simply to cope with whatever is thrown at us and shut up. If we challenge the system we are labelled as lacking 'insight' whilst the NHS has a long history of hanging whistleblowers out to dry. It's therefore hardly surprising that with so little control over their working lives that some doctors are prone to getting depressed.

Posted date

12 Jan 2018

Posted time