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I’ve learned the hard way to live without patient ‘satisfaction’


Hi Doc Relax and go on doing your job without worrying about complaints.These are commen scenarios we see day in and day out.You acted as a responsible clinician and said what you said.I tend to see such patients at the end of surgery so other pts are not delayed. I had a recent experience when one of the patient - a solicitor- walked expecting to be seen for CD drugs for her backache as she was going away. We had no appts and a letter came from NHSE to me re her complaint. Having gone through her records I found she had threatened every dr that she would complaint to GMC if she was not given her drugs when she demanded them.I responded to NHSE and mentioned her threats to all drs in the past and to us. NHSE supported us. Now I am thinking of writing a complaint against her about her behaviour towards us. Shall I write to the law society?Hope NHSE supports us. In summary relax, enjoy your locum work and without worrying about who comes through the door next....

Posted date

17 Apr 2018

Posted time