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Soho GP practice targeted by CQC after losing all Chinese-speaking GPs


Unless the contract had specific requirement to provide chinese speaking staff, I can't see how they are substandard. Most GP practices in my area use telephone intepretation service, they don't have polish/latvian (our main non english speaking population) speaking staff, and all the changes such as telephone triage mentioned above is quite the norm. It looks like the population benefitted from having above average service due to having non commissioned language experts in the practice and now they've come down to average service having lost them. May be it's time commissioners pulled their fingers out and paid for the service which they had free for many years?

Posted date

16 May 2018

Posted time