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Headline

NHS Choices removes 200 reviews over suspicions of practice staff involvement

Comment

50% of our negative feedback, anonymous of course, is 2 patients. You can tell from what they’ve written. One patient turns up unannounced and expects to be seen immediately. Then, if their usual doctor is not available, meltdown happens. I am sure the negative comments are not policed in the same way as positive ones. I agree that saying no to patients is sometimes the right thing to do even if the patient doesn’t like it.

Posted date

16 Jul 2018

Posted time

4:16pm

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