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NHS England denies direct involvement in Babylon's GP at Hand app


20 years ago the system was changed so that GPs could not take a patient off their list, except in exceptional circumstances. Now we have a system that enables a practice to indirectly reject the majority of patients who have more than transactional needs. We now know that social determinants of health and continuity of care are critical but GP at Hand encourages a focus on the biomedical. We now have a practice, that to a great extent, ensures that to those who have, will have more. We have a great confusion between Babylon and GP at Hand, exacerbated by the company. Babylon and e consult and harry longmans systems brilliant and transformative to General practice and secondary care. On the other hand, GP at Hand indirectly discriminating against the vulnerable in society and reducing the support to patients to basic biomedical transactional medicine. Sad to see all those senior leaders attending the Babylon party not understanding the difference, the very leaders who have allowed primary care to fall and close across the country. Primary care is not perfect and needs transformation although On IT clinical systems the hospitals are way behind. If you lose the essence of service to small communities out of hospital, as you see in primary care, the cost both in holistic care, health outcomes and money will be immeasurable. The five year forward plan understood this. It expressed the importance of supporting patients to have and manage their care in the community and was as revolutionary as the 1948 Act. But then the Five Year Forward view has all but been abandoned by the very leaders who party with GP at hand.

Posted date

29 Jun 2018

Posted time