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We have to stop making excuses for abusive patients


The article is nonsense and divorced from reality! Did I abuse anybody by saying this? I did not! Reality is a harder place. The reality at the moment is that the customer (aka service user) is always right - and they have some powerful muscle on their side. Until it becomes standard (lawful) practice to record all consultations, the problem of challenging abuse by patients will remain. Taking issue with abusive patients is a time-consuming stressful experience. Do you have time for any of that? You do not! Sure the principle of not tolerating abuse is fine - but the reality of challenging it is not fine. Step out of your fantasy worlds for a change. My strategy for managing abuse is simply to pretend it's water on a ducks back. They could say whatever they want. I document verbatim what is said. I refuse to see on a subsequent occasion - and if my masters wanna take issue with me, I have the evidence for my actions. If they start forcing me to tolerate abuse, I'll then pelt them with the NHS Zero Tolerance policy. Is that okayyyyyy? [Now some will have identified 'Alias Nobody'. LOL]

Posted date

14 Jul 2018

Posted time