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GP calls off recruitment attempts after introducing e-consultations


Just to clarify askmyGP is quite different to eConsult in that it’s not algorithm based - more a new means of contacting the surgery. (So hopefully no amoxicillin for PEs) It works as part of a fundemental change to the Practice access model through triaging 100% of patient contacts. askmyGP allows patients to initiate contact with Surgery through a secure web portal (though patients can still call if they want). It means that patients who don’t need (or want) a GP appointment can be managed remotely and frees up face to face appts to the extent that if an appointment is needed it can be offered that day This is only possible and sustainable by fully understanding total patient demand and matching clinical supply to it. When this is achieved it works really well. We’ve been going with it for the past 12 months and patients and GPs prefer it. A big concern amongst GPs was that this would unleash endless demand for making access easier - this categorically has not happened. Suprising but true We also found that since implementing this change that additional staff no longer needed.

Posted date

17 Oct 2018

Posted time