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Gold, incentives and meh

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Headline

Perfection in an imperfect world

Comment

We need to row back hard on the patient has free rein and encouragement to complain as much as possible and over misunderstandings and miscommunication. If serious harm, then complaint should be made and investigated, learnt from and ideally shared to try and prevent recurrence. A panel to make a fair compensation payment if appropriate when serious harm took place, but in a no lawyer environment so no wasted NHS money defending nefarious complaints from ambulance chasers. This is a world were colleagues can continue to work and thrive., and patients will be happier too. Recycle all the wasted money from Quangos and lawyers into improving patient care.

Posted date

15 Nov 2018

Posted time

7:37pm

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