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How GPs have been left dealing with the pensions pot fiasco


Capita always cashed my cheques but did not record any be payment at all and several other payments were not recorded correctly. When I queried the lack of e mail confirmations, they wrongly stated that all payments had been processed. A follow-up e mail took them weeks to reply to, but the spreadsheet they sent showed the missing and inaccurate entries. Quite separately, I sent them a PD2 form to complete, which I need to apply for a Cash Equivalent Transfer Value (CETV) for divorce purposes. After 6 weeks it had not arrived. Other than acknowledging my complaint, I heard nothing more. I tried to ring and they could not put me through to the complaints desk. In desperation, I turned to NHS ENGLAND and the Parliament and Health Services ombudsman (both hopeless) and NHS Pensions, who are now trying to sort this out. It has held my divorce up by at least 3 months, in addition to the 3 months I must wait for a CETV. Capita are beyond disgraceful and it’s appalling that no one has stepped in to remove them. They have already admitted that they regret taking up the job.

Posted date

03 Jan 2019

Posted time