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Capita forced to give GPs extra time to submit pension forms after website errors


I think Capita are not only incompetent, they are lying while trying to blame GPs for leaving it until the last minute. I know this is a lie because I have been consistently requesting 2017/18 Type 2 pension forms from Capita for over one year. Their consistent response was: "they haven't been released yet". Type 2 forms were only published by Capita approximately four weeks ago for 2017/18. The pre-filled boxes were filled incorrectly by Capita (total all pensionable earnings=£0). The deadline for submission was today. Given Capita's error, and the known impossibility of speaking to anyone at Capita, let alone getting help - it seems that Capita are trying to make it so difficult to submit real-time pension info that, when it comes to retirement and the money hasn't appeared at NHSPA in our TRS, I expect Capita will claim no knowledge. I wonder if they're planning to do a Phillip Green.

Posted date

28 Feb 2019

Posted time