This site is intended for health professionals only

At the heart of general practice since 1960

pul jul aug2020 cover 80x101px
Read the latest issue online

Independents' Day

Report this comment to a moderator

Please fill in the form below if you think a comment is unsuitable. Your comments will be sent to our moderator for review.

Report comment to moderator

Required fields.

Headline

Capita forced to give GPs extra time to submit pension forms after website errors

Comment

I think Capita are not only incompetent, they are lying while trying to blame GPs for leaving it until the last minute. I know this is a lie because I have been consistently requesting 2017/18 Type 2 pension forms from Capita for over one year. Their consistent response was: "they haven't been released yet". Type 2 forms were only published by Capita approximately four weeks ago for 2017/18. The pre-filled boxes were filled incorrectly by Capita (total all pensionable earnings=£0). The deadline for submission was today. Given Capita's error, and the known impossibility of speaking to anyone at Capita, let alone getting help - it seems that Capita are trying to make it so difficult to submit real-time pension info that, when it comes to retirement and the money hasn't appeared at NHSPA in our TRS, I expect Capita will claim no knowledge. I wonder if they're planning to do a Phillip Green.

Posted date

28 Feb 2019

Posted time

1:38pm

required
required
required