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Headline

Patients prefer phone consultations over face-to-face appointments, finds survey

Comment

In the interest of balance... We’ve been using askmyGP since October 2017 and have found it really helpful in managing our total patient demand in a more efficient way. As a result we never have to turn anyone away because there are no appointments left - a significant improvement for our patients. Our wait time for routine face to face GP appt is now 1 day When a patient creates a request on askmyGP they specify a preference for how they would like to communicate with their GP - either face to face, email or phone. This is where this data comes from. Clearly if a patient needs to be seen, but specifies a preference for a telephone call or email then they end up with a face to face appointment. What askmyGP does allow though is another option to manage that patients need As a rule I end up seeing about 35-40% of patients who end up contacting, satisfied that the rest don’t need to be seen. I consider this safer than seeing everyone but knowing that patients who need an appointment can’t get in Important to say that we are paying customers of askmyGP and will not financially benefit from this post

Posted date

28 Apr 2019

Posted time

9:49am

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