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GPs will be required to collect annual patient feedback under GMC plans


Patient satisfaction is not a reliable indicator of high quality patient care. It’s an indicator that the expectation of the patient was modified, satisfied or both. It is as much reliant upon the performance of factors outside of my control than it is of what I say or do within the consultation. EMIS not working? Poor feedback. Pharmacy haven’t got the medication prescribed? Poor feedback. Haven’t got the hospital correspondence? Poor feedback. Can’t prescribe the OTC medication? Poor feedback. Patient walks in, demands to be seen for convenience and is booked at a more reasonable time as scant resources are already thin? Poor feedback. All of the above are real world examples that I’ve experienced. Just keep that in mind before tears are shed over throw-away comments or grudge-banter.

Posted date

30 Apr 2019

Posted time